Atagalong Tours Trust as Trustee for Atagalong Tours Pty Ltd.

Privacy Policy

Privacy Policy

1/. Purpose
This policy provides you with an explanation of how we handle your personal information. Atagalong Tours can be referred throughout this document as “we”, “our” or “us”.  We are committed to good Privacy Practice and Management.
 

By using our Website or providing us your personal information to us by any other means, you are consenting to us handling your personal information as in accordance with this policy. 

2/. Collection of your personal information and how we use that information. 

We will collect personal information about you in the natural course of our dealings together, we will only collect information that is relevant to our business dealings, which may include but are not be limited to: 

  • Providing you with travel services 
  • Providing you with travel, accommodation, and any tour activities provided on your behalf. 
  • You have a business relationship with us as a supplier and or service provider. 
  • You are an employee or potential employee, then we may collect and store information including but not limited to: your Resume, skills and Education, Qualification, Work history and eligibility to work in Australia. 
  • We collect your personal information via our Web Site Forms, via Telephone, Email and written Correspondence from you. 

     Specific information collected by us may be by way of third parties, including travel agents or their representatives and booking agents. Most information we collect however comes from you directly, but may not be limited to: 

    • Your Name Address and Contact Details, e.g., Mobile, Telephone Numbers or Email Address. 
    • Credit Card Details. 
    • Concession Card information. (If applicable) 
    • Motor vehicle details, make, model, age of the vehicle and the registration number. 
    • Any medical issues that may be relevant in relation to you travelling with us or any third party. 
    • Special dietary requirements. 
    • Any other relevant information regarding special requirements that you may have. 
    • Information provided to us about a third party represented by you will be collected on the basis that you have permission and consent from the third party to act on behalf of that party 

      Personal information may be gathered from you or your authorised representative via the Telephone, in person, Email or Website Forms. 

      3/. Dealing with us Anonymously. 

      You have the right to deal with us anonymously, or use a pseudonym. Please note we may not be in the position to always accommodate this. Please contact us in writing addressed to the Office Manager. Details listed below. 

      4/. Use and Disclosure of Personal Information. 

      We will use and disclose your personal information for the purposes of why we collected it, or for any other related purpose that you would expect in relation, but not limited to: 

      • Arranging travel, accommodation or activity bookings, and to facilitate other transactions relating to those activities. 
      • Applying for permits with National Parks Service, State Parks and Aboriginal Corporations.  
      • Providing you of marketing information and services provided by us 
      • Surveys to help us improve our offer to you. 
      • When required for any administration purposes reasonable associated with our business. 

      By providing us with your personal information you consent to us using your personal information as mentioned. You also agree that we may use this information to contact you using; Australia Post, or Electronically via; Email or SMS. You can opt out by contacting us at any time or manually opting out on the newsletter.

      5/. Sensitive Information 

      We only collect sensitive information with your approval and consent. We will assume that this consent has been given by you when you provide us with information for us to use in accordance with our Privacy Policy. 

      6/. Access to your Personal Information 

      You are entitled to access your personal information that we hold. You may also ask us to update or correct your personal information. Please contact our Office Manager, Details listed below. 

      7/. Data Storage and Security 

      Personal information is held Electronically and in hard copy formats at our Office. Electronic information is also stored securely in Australia and Overseas in the USA. We take all reasonable steps to keep your personal information secure and protected against unauthorised access. No Credit Card details or records are kept after our transaction has been concluded. 

      8/. Business Partners 

      We cannot control our Business Partner’s, use of your personal information; however, we do ensure that they have current personal information and Privacy Policies in place at all times. 

      9/. Cookies 

      Yes, we use them, but you remain anonymous to us. 

      10/. Changes Tour Privacy Policy 

      From time to time, as required we may update this Policy. This may be due to our need to remain compliant with any State or Federal Laws or a change in our internal policies. Our Website will always reflect our current Policy. 

      11/. Contact Details 

      Address all Mail to the, 

      Office Manager,  P.O. Box 6072, Point Cook, VIC. 3030

      Atagalong Tours and it's Staff recognise
      the Original Custodians of this Land, we respect the
      Cultural Heritage of the First Australian’s.

      Enviromental Policy

      Environment Policy

      We are committed to developing our activity with the greatest amount of respect and protection for the environment.

      We recognise our responsibility towards the environment and we hope to achieve the following.

      To comply with all State and Territory environmental regulations and guidelines and surpass these where practicable.

      To promote the minimisation of waste generated on our tours and at our camp sites to assure the best possible management.

      To introduce measures to reduce the consumption of water and energy around our camp areas.

      To promote environmental awareness to our staff and customers along with training of our staff and customers of good environmental practices.

      To continually evolve achieving the highest possible standards where practicable.

      FAQs

      Refunds

      All Tour Deposits are held in a Trust Account and are fully refundable should Covid-19 Disrupt Tours or Tour Participants.                                        

      What Type of vehicle is suitable for a Tour.

      Any 4WD vehicle that has reasonable ground clearance and a high/low transfer case. Note: All wheel drive vehicles will not be accepted on any tour.       

      Do I need to modify my four-wheel drive?

      For your safety and ours we ask you to install rated recovery points on the front using High Tensile Rated Bolts to secure the Recovery points. A rear Rated Recovery point must be carried to insert into your tow bar with Rated Shackles. They are not expensive to purchase and are easily to install.

      **Note tie down points that are not rated recovery points and can break, potentially causing personal injury and damage to another vehicle. Should you lose momentum and become bogged, we will not be in the position to use a winch or snatch strap to recover your vehicle without them. ** 

      If your vehicle is in good condition, we simply advise you to have it serviced and inspected by a reliable 4×4 expert mechanical business. Explain to them the trip your about to undertake and ask them to pay particular attention to your vehicle’s suspension. Pack your vehicle correctly (not overloaded) and your standard suspension should be more than adequate.

      Ensure you have a minimum of 60% tread on all of your tyres as a minimum. Please Carry Two Spare Tyres on Rims. Tyres must be All Terrain Tyres not the standard issue fitted from the Vehicle Manufacturer 

      Please refer to Tour Preparations.

      What happens if my vehicle breaks down?

      We do our best to get you going again and will contact our 4×4 specialist via satellite phone for advice if required. Should we not be able to get you going, then we will get you to a safe place and help with arranging a recovery. In the insurance marketplace there are companies like Club 4×4 whom offer recovery policies.

      We have never been remote four-wheel driving

      Our tour leader is right there to assist you in any given situation where possible.

      Approximately how long is each day?

      We like to depart camp by 8:30am, we will stop for MorningTea and Lunch. We will stop at points of interest throughout the day and we will aim to set up camp an hour or so before sunset pending our location.  

      What is bush camping?

      Bush Camping is just that, out with Nature in the bush. Depending on the tour destination, we may be able to camp in a location that has long drop toilets for example, however generally we’re out in the bush with no facilities.

      What if I get sick?

      We are equipped with a satellite phone to contact RFDS or any other emergency responder. We are trained first aiders, and carry an emergency first aid kit that includes a heart defibrillator and blood pressure monitoring machine. We do hope you will be in perfect health prior to departure.

      Do we pay for lots of extras?

      Our tours are as advertised, any activity outside our listed brochure is at your own expense.

      What happens if it rains?

      Weather events can disrupt tours due to Park Closures, Road & Track Closures. Atagalong Tours reserves the right to change routes, tours or tour dates due to weather events, or any other events or any other factors outside its control. 

      What happens if state borders are closed?

      State Border Closures due to any Public Health issue may affect tour’s that cross over State Borders. Atagalong Tours reserves the right to change routes, tours or tour dates due to Border Closures beyond its Control. 

      How do I make a booking?

      Simply book online here, call us, email directly on info@atagalongtours.com.au or send us an enquiry via the contact us form.